Team Supervisor

at  SunbeltRentals

ABOUT YOU

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

What you will need to bring to the Team Supervisor role from day one:

• Previous experience in a Senior customer service role
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

ABOUT US

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support

ABOUT THE ROLE

Are you an experienced Supervisor looking for your next careers move or a Customer Service Advisor looking for your next career step? Read on as we may have just the job you are looking for!

In the role of a Team Supervisor you will assist the Hire Desk Team Manager in the day to day running of the hire desk. You will be responsible for :

• Leading and coaching colleagues on the hire desk
• Help to develop a strong team spirit within the team to ensure that all customers experience excellent customer service.
• Communications with customers on the telephone, via email and responding to website requests.
• You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.
• Partner with Account Managers and others to ensure customer requirements are delivered
• Review all feedback to identify trends and issues and instigate and implement appropriate improvements
• Ensure that all customer contact is dealt with in accordance with Company policy and SLA agreements.
• Ensure that any customer complaints are dealt with and escalated in accordance with Company policy and SLA timescales.
• Ensure that all administration is completed in accordance with Company standards.
• Managing the team of agents in the absence of the Hire Desk Team Manager

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

What you will need to bring to the Team Supervisor role from day one:

• Previous experience in a Senior customer service role
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job rol