Teamlead IT Applications

at  ITT INC

Positionsübersicht:
ITT Bornemann GmbH is a company of the ITT Corporation and is one of the leading manufacturers of screw pumps and system solutions for various fields of application such as the oil and gas, pharmaceutical and food industries. At our location in Obernkirchen/near Hanover we employ about 250 people.

The requirements:

• A minimum of 6-10 years working in the IT support field.
• 6-8 years of project management experience and in minimum 5 years of progressively responsible leadership experience
• College Degree in Computer Science, Systems Science, and Computer Engineering or 7 + years of relevant discipline.
• Management experience or experience leading a small team.
• Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills.
• Great understanding of Windows environments, networking and collaboration tools (Chat, Video Conferencing rooms/systems and A/V devices).
• Expertise in technology, including cloud computing, software engineering/development, project management, and data architecture
• Experience in strategy, project management, vendor and account management, internal product development, and customer experience
• Excellent professional verbal and written communication skills and organizational skills
• Demonstrated experience working with small groups and interdisciplinary team

• Leading the 1st - 2nd line IT support specialist to provide top-notch support for our local Bornemann offices
• Manages the team to perform tasks and deliver projects in a fast-paced environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Proactively plan, coordinate and manage operational support activities (e.g. response to IT related needs) and IT projects within assigned territory
• Organize and lead operations debriefs with local Bornemann site leadership to provide updates and receive feedback at a cadence appropriate to each site’s scope of need
• Collaborate daily with local facility IT leads to ensure smooth operation and timely ticket resolution across assigned region
• Conduct thorough site assessments to identify and report out on operational needs, draft optimization plans, and implement scalable solutions
• Complete hardware assessments at sites, creating and maintaining a detailed inventory of all hardware in assigned region.
• Assess, organize, prioritize and/or resolve all operational support requests (e.g. tickets) from all sites under assigned territory in a timely manner. Ensure regular communication (weekly at minimum) to customer on open requests through direct communication or inclusion of work notes in ticket
• Prepare daily, weekly, monthly, quarterly, and/or annual reports on performance metrics for assigned territory upon request
• Provide detailed updates to IT leadership upon request and at scheduled one to one and team meetings
• Ensure compliance with all corporate and local policies, procedures and regulations
• Assuring that IT activities are within the limits of applicable laws, codes and regulations
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• IT-SOX (US based Sarbanes-Oxley Act)

• Disaster Recovery tests
• Audits
  Positionsanforderungen:

The requirements:

• A minimum of 6-10 years working in the IT support field.
• 6-8 years of project management experience and in minimum 5 years of progressively responsible leadership experience
• College Degree in Computer Science, Systems Science, and Computer Engineering or 7 + years of relevant discipline.
• Management experience or experience leading a small team.
• Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills.
• Great understanding of Windows environments, networking and collaboration tools (Chat, Video Conferencing rooms/systems and A/V devices).
• Expertise in technology, including cloud computing, software engineering/development, project management, and data architecture
• Experience in strategy, project management, vendor and account management, internal product development, and customer experience
• Excellent professional verbal and written communication skills and organizational skills
• Demonstrated experience working with small groups and interdisciplinary teams