Teamlead IT Support - Hybrid (Munich) (m/f/d)

at  Roadsurfer

Permanent employee, Full-time * Hybrid * Munich (Germany)
Be our next roadsurfer!
We are looking for a Teamlead IT Support to join our teams working on internal IT systems and our consumer-facing software applications. You will be part of our success story in delivering unique travel adventures to customers around the world and supporting our station teams to deliver a great experience every time.
An international work environment awaits you working at roadsurfer if you are a creative problem solver who loves to drive solutions and is looking for a new adventure!

READY TO SURF?

We are looking forward to your application! If you have any questions, please drop a message to our recruiter via team@roadsurfer.com and we will get back to you as soon as possible.

ABOUT #ROADSURFER

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe’s largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us

• You inspire and lead a team of IT professionals, fostering a supportive and solutions-driven culture that prioritizes excellent service and collaboration across all departments.
• You plan and develop a high-performing team, covering all relevant IT areas by managing the recruitment process, creating tailored development plans, and implementing comprehensive training programs to ensure ongoing growth and excellence.
• You are passionate about identifying and implementing scalable IT support processes that streamline workflows, resolve technical issues efficiently, and enhance the overall user experience. By automating tasks like provisioning hardware, software, and system access, you ensure smooth onboarding and offboarding processes while maintaining compliance and optimizing team productivity.
• You stay ahead of the latest technology trends, continuously optimizing IT tools, processes, and infrastructure to ensure they align with our fast-paced, innovative business environment. By integrating new technologies and driving innovation, you enhance the efficiency and effectiveness of the IT support function.
• You act as a bridge between technical and non-technical teams, translating complex IT concepts into actionable solutions and ensuring that employees feel empowered and supported.
• You define and track key performance indicators (KPIs) and service level agreements (SLAs), ensuring the team consistently meets performance goals and delivers exceptional support to meet business needs.