Teamlead Personal Shopping & Client Relations
at Mytheresacom
München, Bayern, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 09 Oct, 2024 | Not Specified | 11 Jul, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process
Responsibilities:
- Directly manage 5-8 Personal Shoppers
- Set the benchmark for sales and service standards for all customer facing teams at Mytheresa through the perception and performance of the Personal Shopping Team
- Optimise the potential of customer relationships to drive sales, migration and increase loyalty within high value customer segments
- Sustain year on year increase in team sales in line with business growth
- Motivate the teams through inspiring leadership and support
- Contribute to the creation of new tools to maximize your team’s performance and to improve customer experience. Champion these new tools once developed and ensure team buy-in for a successful roll out
- Build influential relationships with buying & merchandising teams to maximise commercial potential of customers. Provide regular feedback on customer demand to influence buying decisions
- Work closely with the CX team and other relevant departments to improve customer satisfaction
- Provide usable feedback to the Distribution Centre management on VIC service levels, and work with them to define ways to continually improve customer satisfaction
- Work closely with the VIP/Director/ Head of Personal Shopping and the other team leader within Personal Shopping to implement VIC and Personal Services program activities
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
München, Germany
