Teamleader Customer Relations - 36h

at  IKEA

‘- You translate the business plan of the store into a clear action plan for your department and you implement the various actions. In doing so, you contribute to the positioning of the IKEA store as the leader in interior design on the local market.

• You are a born problem-solver: you listen to the customer and draw on your knowledge to offer solutions and make decisions in line with our IKEA Customer Relations policy and you coach your team to do the same.
• You motivate, inspire and engage your team to achieve the targets set and to help them grow and develop as individuals.
• You create trust in IKEA among our customers by guaranteeing a positive store experience before, during and after their purchase.
• You supervise the administrative processes that occur behind the scenes and ensure the operational systems are up to standard.
• You implement new ways of working in the constantly changing omnichannel world.