Tech Assistant

at  Accor Hotels

JOB SUMMARY

Are you passionate about technology and skilled in troubleshooting? Join our team as a Tech Assistant and be a key player in keeping our IT systems running smoothly!

JOB DESCRIPTION

• Assist the IT Manager with the installation and maintenance of hardware and software.
• Serve as a secondary contact for PC hardware and software issues.
• Manage the lifecycle of technology assets, ensuring equipment is ordered and available.
• Handle disaster recovery and business continuity related to technology.
• Identify and resolve performance issues with our systems.
• Ensure all technology assets are secure and well-maintained following Mama Shelter standards.
• Oversee data communication and manage telecommunications equipment.
• Support mobile phone issues and troubleshoot high-speed Internet problems.
• Provide desktop support, including imaging desktops, installing software, and migrating data.
• Maintain IT inventory and logs of hardware and service calls.
• Document and archive all IT correspondence and troubleshooting efforts.

QUALIFICATIONS

• You have strong knowledge in LAN, security, wireless, IP telephony, and hospitality software.
• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here!
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time.
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts.
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

Please refer the Job description for details