Tech Lead - CRM (NBA)

at  Philip Morris International

At PMI, we’ve chosen to do something incredible.
We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

YOUR DAY-TO-DAY

• Establishing a strong engineering culture within the backend chapter, with focus on code quality, scalability, and maintainability
• Lead technical discussions within the team and be the go-to person for the team for guidance and troubleshooting
• Understand, implement and measure key Business and Engineering metrics around performance, quality and availability, and work regularly with the team to push the boundaries and improve them periodically
• Foster and build a culture of actively engaging team members in engineering and design discussions
• Set up solid process and practices around code quality, conventions and standards
• Help delivery teams in grooming and prioritisation of Technical Debts
• Leading and Contributing towards organisation wide tech initiatives and transformations
• Mentoring and coach backend software engineers
• Help the organisation in building a top quality team by participating in hiring initiatives

What is needed to succeed in this Role?

• 5+ years’ experience in large enterprise
• Bachelor’s degree or Master’s – ideally in IT related field
• Demonstrated ability in building, launching and growing products
• A strong understanding of the Salesforce Service Cloud and proven proficiency in the Next Best Action framework, understanding components, configuration options and capabilities for personalized recommendations.
• Knowledge of integrating Salesforce with external data sources, systems and API’s to access customer data and enrich decision-making capabilities.
• Ability to create highly personalized customer experiences by leveraging Next Best Action recommendations across various channels, including email, mobile, web and social media.
• Ability to deliver results in global, matrixed environments comprised of internal and external stakeholders
• Proven track record in fast-paced and ambiguous environments
• Organizational skills to effectively manage multiple projects with tight deadlines
• Good communication skills, should be able to articulate thoughts and ideas to engineering and non engineering audiences.
• Knowledge of CI/CD tools and workflows
• Professional scrum certification (Scale, Agile Leadership) a plus.

There are many IT Organizations out there, so why should you join ours?

We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us:

• Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible
• Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond
• Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive

Every single IT colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If this offer resonates with you, we look forward to receiving your application and getting to know you.
Together, let’s deliver a smoke free future

What is needed to succeed in this Role?

• 5+ years’ experience in large enterprise
• Bachelor’s degree or Master’s – ideally in IT related field
• Demonstrated ability in building, launching and growing products
• A strong understanding of the Salesforce Service Cloud and proven proficiency in the Next Best Action framework, understanding components, configuration options and capabilities for personalized recommendations.
• Knowledge of integrating Salesforce with external data sources, systems and API’s to access customer data and enrich decision-making capabilities.
• Ability to create highly personalized customer experiences by leveraging Next Best Action recommendations across various channels, including email, mobile, web and social media.
• Ability to deliver results in global, matrixed environments comprised of internal and external stakeholders
• Proven track record in fast-paced and ambiguous environments
• Organizational skills to effectively manage multiple projects with tight deadlines
• Good communication skills, should be able to articulate thoughts and ideas to engineering and non engineering audiences.
• Knowledge of CI/CD tools and workflows
• Professional scrum certification (Scale, Agile Leadership) a plus

We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us:

• Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible
• Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond
• Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thriv