Tech Service Rep

at  Tnemec Company Inc

QUALIFICATIONS

• NACE Level 2 CIP certification
• Proven history of high-quality performance in a similar role
• Effective written and verbal communication
• Aptitude for basic mathematical skills
• Capability to complete assignments independently with minimal supervision
• Ability to move objects up to 100 pounds
• Proficiency in handling field assignments with minimal supervision
• Ability to remain customer-focused in confrontational scenarios
• Willingness to travel alone regularly on company business, sometimes for extended periods of time
• Field painting experience is a plus

PRIMARY PURPOSE

The primary purpose of this position is as follows:
Technical Service Representatives provide product support to internal Tnemec personnel as well as outside customers and agency representatives and their staff. Tnemec Technical Services offers a wide variety of product support for all Tnemec products from specification to application and from the beginning of a products service-life cycle to the end.

DUTIES AND RESPONSIBILITIES

Listed below are the primary duties that will be performed:

• TSRs must continue their education in the coatings industry to show advancement towards a mastery of industry knowledge including:
• Corrosion Prevention
• Industry standard test methods
• Industry standard specification requirements
• TSRs must continue their education in the coatings industry to sow advancement towards a mastery in the following categories:
• Coatings technology
• Application and equipment techniques
• Inspection equipment and techniques
• Test methods and equipment
• Advanced written and verbal communication skills
• Perform department tasks as assigned including technical services such as:
• Product complaint investigation
• Product support via telephone and e-mail correspondence
• Field work including
• Job start-up support
• Product complaint trouble-shooting
• New product demonstrations
• Failure analysis sample collection
• Other field work as deemed necessary
• Laboratory work including:
• Material application evaluations (MAEs)
• Formal adhesion testing of Tnemec products over various products and substrates
• Product demonstrations
• Ad hoc product testing
• Sample-chip analysis
• Product support via written correspondence including:
• Technical Service Preliminary Research Summary
• Reports on generic analysis and overcoat analysis
• Product failure analysis
• Filed trip reports
• Customer form letters
• Provide support for the training of:
• Customers
• Agency Representatives new hires
• Technical services new hires