Tech Support / Customer Service Agent

at  DXC Technology

JOB DESCRIPTION:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

ABOUT THIS ROLE

TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

WHAT YOU’LL DO

• The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.
• The successful candidate will be able to work first and second shift as well as occasional Saturday hours