Tech Support Engineer

at  Inpost

Company Description
InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today’s rapidly changing landscape.
Picture yourself tackling challenges head-on, communicating seamlessly with users, and delving into the intricate world of network and mobile issues. As you navigate through critical incidents, you’ll find yourself at the forefront of action, collaborating closely with a dynamic incident management team. Empathy will be your guiding light, ensuring smooth resolutions and fostering strong connections with those you assist. But that’s just the beginning. This role isn’t just about troubleshooting; it’s a gateway to endless possibilities. Imagine the thrill of progressing to Level 2 positions, where you’ll master the art of incident management and lead the charge in preventing future disruptions. With each day, you’ll sharpen your skills, forging a path towards greater responsibilities and advanced roles within the company.
Job Description

QUALIFICATIONS

• Experience in the IT industry .
• Knowledge Active Directory / Azure Active Directory systems .
• Knowledge of PM systems (e.g. Jira)
• Knowledge of IT service management (e.g. ITIL)
• 1-2 years in a similar position
• Excellent communication skills (spoken and written) in Polish and English
  Additional Information

• Triage and prioritize support tickets and calls based on urgency and impact
• Providing resolutions or assigning tickets for further teams.
• Maintain comprehensive documentation of support requests, troubleshooting steps, and resolutions in a ticketing system
• User Access Management, creating and managing users’ accounts in internal systems;
• Maintain and contribute to knowledge base articles;
• First line of contact in case of critical incidents
• Log analysis - identifying causes of incidents
• IT hotline support