Tech Support Engineer

at  ProCook

Are you a tech-savvy problem solver who thrives in a fast-paced environment? Do you love the challenge of troubleshooting, configuring, and keeping business systems running smoothly? If so, we’ve got the perfect role for you!
At ProCook, we’re a dynamic, growing retail business with a strong tech backbone. We’re on the hunt for a Tech Support Engineer (Level 2) to keep our systems in peak condition across our head office, warehouse, and stores nationwide. This is an onsite role, so you’ll be hands-on, working with our team and traveling to support new and existing store locations.

Acting as the go-to support for all things tech, from troubleshooting to maintenance
Diagnosing and resolving technical issues to keep our business running smoothly
Working with bespoke platforms and software, so adaptability is key
Installing, configuring, and maintaining IT and telephony systems
Keeping everything documented – inventory, audits, knowledge sharing – the lot!
Getting involved in exciting projects to ensure our systems evolve with the business
Occasionally working early, late, or over the weekend for essential maintenance
Traveling nationwide (including Northern Ireland) to support our store network