Tech Support Specialist (Rotational shifts/Hybrid)

at  Honeywell

KEY SKILLS AND QUALIFICATIONS:

• Bachelor degree or is in process of obtaining one
• Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS
• Fluent in English

• Remote diagnostics, troubleshooting, analysis and resolution of support issues
• Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
• Work effectively with other management and customers to quickly address problems as they arise
• Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration
• Properly log all information into the problem management system
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.