Tech Support Team Lead

at  Top Remote Talent

The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.
You will join an international team of first-class professionals who are passionate about creating products that improve the quality of medical services.
The company offers exposure to a variety of industries and technologies, room to grow as a professional, time in projects to learn new skills and an opportunity to work with phenomenal coworkers, some of the best people on the planet.

REQUIREMENTS:

• English proficiency at native or C1+ level
• Ability to work in US time zone (US, Canada, Mexico, or Latin America)
• 3+ years in tech support, with at least 1 year in a leadership role
• Experience with Chrome plugins or willingness to learn
• Familiarity with B2B products is a plus
• Proficiency in Zendesk
• Management skills and the ability to build processes, understanding how to manage them and how to collect feedback from business customers
• Ability to thrive in a fast-paced environment and make quick decisions

Please refer the Job description for details