Tech Systems Support Analyst (English and Italian Speaker)
at IQVIA
Remoto, Sicilia, Portugal -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Oct, 2024 | Not Specified | 09 Jul, 2024 | N/A | Mainframe,Technology Solutions,Data Science,Technical Training | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS
- Computer Science degree or equivalent, or equivalent technical training
- One (1) year related experience or technical training
- Experience in Customer Service role
- Equivalent combination of education and experience
- Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components to understand client’s technical needs.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.co
Responsibilities:
- Processes and provides first level support for technical assistance and resources from internal and/or external customers.
- Communicates with end users to clarify and define requirements.
- Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
- Maintains call information in database using commercial software.
- May work with monthly charge back reports.
- May schedule configuration and installation of PC workstation hardware and software.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Computer Science
Proficient
1
Remoto, Portugal