Technical Account Director

at  Adobe

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Technical Account Director (TAD) is accountable for the technical success of Adobe’s largest customers. They are charged with developing and implementing a customer strategy critical for the health of their solution stack; driving adoption and usage; risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists, customer success champions and a team of supporting personnel with the goal of enabling the Customer to fully bring to bear their Adobe investment.

Lead Ultimate Success engagement(s) as the technical executive point of contact throughout the Customer’s solution usage lifecycle. Advise and support customer’s technical strategy with Adobe Solutions via service delivery plans with clear outcomes.
Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and “get well” plans. • Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes.
Advocate for Customer across internal Adobe teams. Optimize client’s investment and accelerated task, issue execution and resolution. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
Responsible for the global engagement model, review cycle across multiple BU’s and/or brands.
Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements.
Work hands on with Adobe’s internal Collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer’s success.
Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop effective working relationships with Customer partners.
Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and recommendations!
Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
Mentor immediate team members as needed.