Technical Account Manager - Ad Operations

at  the COOL company

ABOUT THE COMPANY

At Insticator, we’re on a mission to create a smart, unified platform built to collect, aggregate and monetize all of a publisher’s first-party data. Our suite of engagement products empowers publishers and consumers alike to amplify their voices and express their opinions in safe, interactive environments. From our Commenting Platform backed by hybrid AI and human moderation to our Content Engagement Unit which enables audiences to interact with content that speaks directly to them, Insticator reaches and pulls insights from over 350 million users monthly. Our vast roster of partners includes Gannett, USA Today, Major League Baseball, Ancestry, WebMD, and countless others. Headquartered in New York City, Insticator’s global footprint spans the US, Canada, India, the Philippines, Ukraine, and the United Kingdom.

ABOUT THE ROLE

Insticator is looking to grow our Technical Account Management team where you will be responsible for ensuring the smooth roll-out of Insticator products, including ad serving, dealing with ad hoc publisher queries, and addressing issues relating to performance. The end goal is to be a first line of support for internal teams and provide first class service to publishers.
The ideal candidate would be a results driven person with high attention to detail. The candidate should have a variety of communication skills, such as being able to explain complex things in a brief way, and handle communication with various stakeholders. This role is 100% remote with working hours in the Eastern (New York) time zone (9:30-6:30 PM).

RESPONSIBILITIES AND DUTIES

• Maintaining client onboarding while assisting the account management team
• Communicate (both verbal and written) with clients and internal teams to explain products and implementation schedules
• Assess technical feasibility stemming from sales/client requests and translate that feedback to the Product team
• Respond to ad hoc technical concerns & problems as well as ensuring smooth implementation & launch
• Help identifying partner issues related to the ad performance
• Collaborate cross-functionally with the Account Management team to achieve upsell initiatives
• Contribute to internal documentation furthering development of the department as a whole