Technical Account Manager

at  FD Technologies

London, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate17 Dec, 2024GBP 175000 Annual18 Sep, 2024N/ADeliverables,Python,Cloud,Computer Science,Communication SkillsNoNo
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Description:

ABOUT KX:

Our mission is to accelerate data and AI-driven innovation with high performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world’s top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies.
Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB leaders, developers, data scientists, and data engineers to build high-performance data-driven applications and turbocharge their favourite analytics tools in the cloud, on premise, or at the edge.
KX technology enables the discovery of richer, actionable insights for faster, better-informed decision making which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacific.

REQUIRED QUALIFICATIONS:

  • 3+ years’ proven experience in a solution architect or technical account manager role.
  • Experience in the data and analytics vendor space.
  • Excellent communication skills and ability to describe complex topics to technical and non-technical stakeholders.
  • Excellent problem-solving skills and ability to operate in a fast-paced environment.Ability to manage multiple customers and deliverables simultaneously.
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PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in Computer Science or related field.
  • Previous experience in the financial services industry.
  • Previous experience with vector databases, LLMs, and Generative AI workflows
  • Previous experience with kdb+, parquet, Python and other data science/analytics technologies.
  • Previous experience with cloud and on-prem/cloud hybrid architectures.

Responsibilities:

ABOUT THE ROLE:

KX is currently seeking a Technical Account Manager to join our Global Technical Account Management team. As a Technical Account Manager, you’ll spend your time working directly with customers – understanding their environments and use cases, providing support and enablement to help them maximize their ROI in KX software, identifying where KX can expand, assisting with new sales opportunities, and much more.

KEY RESPONSIBILITIES:

  • Serve as the primary technical point of contact for assigned customers, developing strong relationships with stakeholders.
  • Perform regular customer health checks to review architecture, address pain points, identify optimizations, and assess expansion opportunities.
  • Provide product training to customers to ensure they have sufficient expertise to utilize our software.
  • Provide ongoing technical guidance to customers, covering data ingestion/migration, performance tuning, workflow optimization, architecture review, etc.
  • Capture customer feedback and proof points to share with internal KX teams, acting as a customer advocate.
  • Identify upsell and cross sell opportunities and present to other KX teams.
  • Identify churn risk and work with internal stakeholders to mitigate.
  • Work with the Account Director to prepare value propositions for expansion.
  • Define solution architecture for new use cases and expansion opportunities.
  • Provide demos, workshops, and proof of concepts to advance expansion opportunities.Maintain accurate records of customer interactions, issues, use cases, performance metrics, etc.
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REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Other

Graduate

Computer science or related field

Proficient

1

London, United Kingdom