Technical Account Manager

at  Playn GO

JOB DETAILS

Hours: Full Time
Location: Fully remote. This opportunity is open to you if you can legally work remotely from one of our home countries in Sweden, Malta, Hungary, Spain or Poland.
Contract: Permanent
At Play’n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.

• Experienced individual contributor who requires minimal supervision.
• Developing and managing the direction of integrations and technical account projects by interacting with the customer and understanding their needs.
• Assisting the clients with their queries, troubleshooting their issues, and guiding them through the integration and game launch process.
• Attending calls and meetings as required according to the client’s needs.
• Consulting and coordinating with operational, compliance, development and product personnel to clarify intent, identify matters, and suggest a course for the client and the product.
• Develops, plans, defines and manages the scope of the projects until completion.
• Upholding the quality of the process in question such that it meets or even exceeds various quality parameters set.
• Works closely with sales and account management teams to win new business and increase sales to existing customers.
• Making sure that there is continuous communication, both horizontally and vertically.
• Contributing to the team repository, internal documentation, test cases, external documentation and education