Technical Account Manager

at  Red Hat Inc

The Red Hat Global Customer Success team is looking for an experienced, enterprise-level technical professional to join us as a Technical Account Manager in Italy. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and Automation Portfolio to meet their business needs. As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.

What you will do

• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain an understanding of customers’ technical infrastructure and environment, hardware, and products
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Provide advice and guidance to customers about their current and future Red Hat products
• Create documentation regarding customer issues and technical details on how to resolve them
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Travel occasionally to visit the customers on site
• Serve as the customer’s advocate within Red Hat

What you will bring

• 5+ years of RHEL or similar Linux system administration experience
• Prior experience in a support, development, engineering, or quality assurance organization
• Technical knowledge of the Linux kernel and Linux file system
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills in English and Italian
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects with an eye for detail
• Hands-on experience with a variety of hardware vendors
• Experience in system management, cloud, or server virtualization is a plus
• Bachelor’s degree in a technology-related discipline, preferably computer science or engineering
• Previous knowledge in some technologies such as Ansible, Satellite, Pacemaker clustering and Red Hat Insights
• Red Hat Certified Engineer (RHCE) certification is a plus

About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email
application-assistance@redhat.com
. General inquiries, such as those regarding the status of a job application, will not receive a reply

• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain an understanding of customers’ technical infrastructure and environment, hardware, and products
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Provide advice and guidance to customers about their current and future Red Hat products
• Create documentation regarding customer issues and technical details on how to resolve them
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Travel occasionally to visit the customers on site
• Serve as the customer’s advocate within Red Ha