Technical Account Manager, Scale

at  Retool

ABOUT RETOOL

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

THE SKILLSET YOU’LL BRING:

• 2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, Implementation Consultant, or Support Engineer.
• Computer Science degree or experience building applications with SQL, Javascript, and APIs.
• Familiarity with both front-end and back-end development concepts.
• Ability to navigate and solve open-ended technical challenges in dynamic environments.
• Proven capability to address technical concerns and provide solutions in real-time customer discussions.
• Experience cultivating strong, trust-based client relationships through consistent, proactive outreach and guidance.
• Proven ability to anticipate customer needs and address account risks or opportunities.
• Exceptional written and verbal communication skills.
  Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
  Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations

WHAT YOU’LL DO:

Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers.

WHAT YOU’LL DO:

• Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
• Establish regular touchpoints to review customer usage, health, and expansion opportunities.
• Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies.
• Document customer use cases and success stories for case studies, testimonials, and EBRs.
• Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
• Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
• Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
• Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams.
• Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
• Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources.
• Contribute to the growth and development of the TAM team by participating in the hiring process.