ABOUT NETSKOPE

Today, there’s more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.

JOB REQUIREMENTS:

• 5+ years of experience as a Professional Services Consultant/Technical Account Manager with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
• Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
• MDM, Cloud APIs, Strong Networking concepts
• Experience with working with a Fortune 500 companies
• Prior experience in early stage startups
• Scripting Language (Perl/Python)
• HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
• Data encryption Technologies
• SIEM, Load Balancing Technologies
• Network Architecture Experience
• Must be proficient in English, Spanish and Italian in speaking and writing

EDUCATION:

• Bachelor’s degree (BSc) preferred
  

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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope’s Privacy Policy for more details

• Drive day-to-day implementation via the value realization plan
• Conduct internal sync-up calls with Customer Success Managers (CSMs).
• Host security governance planning and strategy sessions
• Provide best practices guidance in support of customers’ use cases
• Assist with policies: creating, testing and ongoing fine-tuning
• Drive data analysis and reporting from Netskope platform
• Coordinate updates on product and feature enhancements
• Maintain and deliver weekly status reports
• Align with Netskope Support as customer advocate during an escalation
• Assist CSM with Quarterly Business Reviews
• Perform Annual Tenant Health Checks for assigned customers
• Serve as the trusted technical advisor for key customer champions, from functional owners to C-level executives, particularly regarding Netskope platform best practices.
• Partner with the assigned Customer Success Manager (CSM) to develop and deliver customer success plans, value realization plans, and quarterly business reviews.
• Drive day-to-day implementation of the value realization plan, to lead the customer’s journey from on-boarding to operational maturity.
• Provide leadership in the identification and resolution of technical issues that are blocking successful platform adoption; orchestrating cross-functional teams across Netskope and the customer organisation to implement corrective actions.
• Establish and maintain an in-depth, hands-on proficiency across all aspects of the Netskope platform to drive all phases of technology adoption.
• Help identify and document valuable best practices and new use cases, and ensure customers are aware of those that most align to their needs.
• Coach customers to be Netskope product experts and enable their teams around features and capabilities, to help them become increasingly self-sufficient in day-to-day operations.
• Advise and assist with policy creation, configuration, and fine-tuning.
• Understand how our customers are utilizing Netskope’s solutions and recommend additional features that can be leveraged to increase their security posture.
• Champion customer needs and opportunities for product enhancement with Netskope Product Management and Engineering; and keep customers informed of roadmap elements that will meet current and future requirements; enroll customers in new product beta programs as appropriate.
• Play a leading role in identifying and assessing customer needs for added-value services such as Professional Services and Training.
• Assess and champion the technical concerns and challenges of customers via regular client workshops and product feedback sessions.
• Create knowledge base content to capture new learning for reuse throughout the company and user base.
• Escalate customer issues to management when appropriate.
• Maintain an overview of support case progression to identify themes/trends and ensure that business context is represented during the issue resolution process.
• Develop and deliver formal weekly report to summarize account status, task progression, open issues, and pending activities.
• Highlight any concerns regarding customer retention and/or growth to the relevant Netskope team members and collaborate on action plans to address; with the ultimate aim of retaining and building our customer relationships.