Technical Account Manager

at  Teleperformance

Overview:
Technical Account Manager

Qualifications:

• A Bachelor’s degree in any IT related course
• BPO industry background with Experience in technical support and sales
• Good technical knowledge across PC, servers, network and voice solutions
• Excellent communication and interpersonal skills
• Excellent Internal Stakeholders and Client Management Skills
• Excellent People Management Skills
• Good critical thinking and problem-solving skills
• Excellent technology skills
• Preferably with Project Management training and experience
• To be based in KCP Site

Responsibilities:

• Be there for our customers. Help customers become successful by transforming customers to partners in the digital journey
• Use your skills and resources to help customers be comfortable with the processes and technology we use to maximize returns for the customer. Let our customers visualize the value of their investments by bringing real benefits to the customer’s organization.
• Help our customers transform existing business processes to efficient workflows by our supported by people and complemented with technology
• Gain insights, knowledge and understanding of possibilities presented by different platforms across our customer environments.
• Build synergies between internal technical, operations, project and accounts teams using a balance of project management, willingness to help, simple language and personal skills.
• Take leadership especially during highly stressful outage situation by helping everyone get back on track.
• Respond to customer queries in a timely manner while maintaining customer relationships and ensuring customer satisfaction.
• Ensure promised deliverables are fulfilled before time with the expected outcome

• Be there for our customers. Help customers become successful by transforming customers to partners in the digital journey
• Use your skills and resources to help customers be comfortable with the processes and technology we use to maximize returns for the customer. Let our customers visualize the value of their investments by bringing real benefits to the customer’s organization.
• Help our customers transform existing business processes to efficient workflows by our supported by people and complemented with technology
• Gain insights, knowledge and understanding of possibilities presented by different platforms across our customer environments.
• Build synergies between internal technical, operations, project and accounts teams using a balance of project management, willingness to help, simple language and personal skills.
• Take leadership especially during highly stressful outage situation by helping everyone get back on track.
• Respond to customer queries in a timely manner while maintaining customer relationships and ensuring customer satisfaction.
• Ensure promised deliverables are fulfilled before time with the expected outcom