Technical Account Manager

at  YARDSTICK TECHNOLOGIES

Yardstick Technologies is seeking a Technical Account Manager who will be responsible for developing and maintaining a positive, professional relationship with an assigned group of customers, where you will investigate, document, and maintain technical knowledge of each customer’s IT infrastructure. Your deep understanding of the customer’s environment, along with standards and processes defined by Yardstick, will provide you the capacity to design strategies based on technology solutions for business issues and objectives. Working closely with the rest of the proactive team, your efforts will shape the future IT environment of your customers.
To succeed at this role, you are a person who is responsible, autonomous, detailed oriented, and an effective communicator with strong organizational skills. You have a proven track record of providing excellent and responsive customer service, with a drive to always provide superior customer care. You are a person who believes that constant personal improvement through training and professional development is core to your current and future success.

You have experience in the following roles and responsibilities:

• Developing and maintaining a positive, professional relationship with the customers
• Achieving defined performance metrices associated with scheduled daily onsite proactive services
• Developing and maintaining high technical knowledge of the customer environment
• Proactively developing strategies and solutions with a focus on reducing reactive service hours
• Identifying and documenting technical risk for customers, with a focus on developing solutions to address noncompliance with established Yardstick standards
• Creating detailed documentation of the customers technology and how they use it
• Performing technology standards alignment checks and testing
• Analyzing incident tickets and prioritizing standards alignment to reduce tickets
• Collaborating and creating customer strategy with customer virtual CIO
• Collaborating with the Project Team regarding technology upgrades and the implementations of new technologies

Qualifications

• 5+ years of experience providing IT support and direction across multiple disciplines, building close personal relationships with decision makers, operational management, end-users, and peers.

• 5+ years engaged in

  o Network and Server Administration
  o Strategic IT design and deployment
  o Deskside and remote support
  o Valid class 5 operator’s licens

• Developing and maintaining a positive, professional relationship with the customers
• Achieving defined performance metrices associated with scheduled daily onsite proactive services
• Developing and maintaining high technical knowledge of the customer environment
• Proactively developing strategies and solutions with a focus on reducing reactive service hours
• Identifying and documenting technical risk for customers, with a focus on developing solutions to address noncompliance with established Yardstick standards
• Creating detailed documentation of the customers technology and how they use it
• Performing technology standards alignment checks and testing
• Analyzing incident tickets and prioritizing standards alignment to reduce tickets
• Collaborating and creating customer strategy with customer virtual CIO
• Collaborating with the Project Team regarding technology upgrades and the implementations of new technologie