Technical Advisor (12 month contract)

at  Softchoice

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

THE IMPACT YOU WILL HAVE:

The Softchoice FastTrack Technical Advisor is a customer-facing role focused on helping customers deploy and utilize their M365 licensing by leveraging the Microsoft FastTrack benefit. By following the FastTrack Methodology, the Advisory Services Engineer will remotely advise customers how to enable their Microsoft 365 (O365 & EMS) environments using Microsoft Best Practices. FastTrack takes a solution-centric approach, providing customers with tools and best practices, significantly increasing customer success with Microsoft 365 workload deployments. Our team is looking for you; a technical advisor that will deliver the FastTrack benefit through great teamwork, a positive attitude, customer focus and experience in advising and guiding customers to realize their Microsoft Office 365 investment by embracing our value of We Have Customer Passion.

NOT SURE IF YOU QUALIFY? THINK ABOUT APPLYING ANYWAY:

We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

INCLUSION & EQUAL OPPORTUNITY EMPLOYMENT:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

OUR COMMITMENT TO YOUR EXPERIENCE:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.
Job Requisition ID: 6161
EoE/M/F/Vet/Disability

WHAT YOU’LL DO:

• Deliver an Exceptional Customer Experience.
• Deliver customer facing hands-off technical planning and guidance.
• Leverage provided technical guidance and presentation materials to articulate the value proposition and process of technical onboarding.
• Utilize Microsoft designed step-by-step deployment guides to effectively, remotely assist customers while they deploy Microsoft 365, Microsoft Viva, and security services.
• Interact daily with your team members, Microsoft FastTrack SMEs, as well as other members from the Services department.
• Collaborate to provide and share technical issue resolution knowledge and deployment/ adoption processes and best practices.
• Maintain strong working knowledge of the service, including scope to ensure compliance, and all required tools and products.
• Attend Microsoft FastTrack Community calls and Office Hours to stay connected and up to date on the program and its processes.
• Suggest ways to optimize our ability to serve the customer and meet our financial goals through the program.