Technical Advisor - Voice Misuse

at  ComReg

THE TEAM IS RESPONSIBLE FOR:

Evaluating the resilience, security, performance and integrity of operators’ networks;
Policy development and ongoing operations in the processes and technologies used in the detection and prevention of the misuse of voice and messaging used to perpetrate fraud;
Managing and collating the reporting of network incidents across all electronic communications networks and services areas; and
Overseeing the implementation of mandated, targeted interventions by the industry to mitigate nuisance communications. Manage further consultations on the introduction of long-term dynamic interventions, ensuring proportionality and appropriate timelines.
Managing the provision of an operator taskforce/working group, with added focus on information sharing.
Managing coordination with external stakeholders (DECC, NCSC, Gardai, BPFI, etc). In particular, work with impacted organisations and relevant authorities to quickly take down fake websites and tackle other fraudulent online activity.
Liaising with State and International agencies, as appropriate, on matters related to network incidents, network resilience, network performance and network trust - scam calls and messages.

THE ROLE AND RESPONSIBILITIES

Nuisance communications that are within scope for ComReg are either voice-based or SMS/messaging-based. Going forward, the team needs the benefit of senior technical specialists. The new specialist must have technical expertise that spans modern IP/SIP-based operator voice networks and cloud-based voice services. In addition, the senior specialist needs a good appreciation of current and emerging intervention and authentication technologies, such as STIR/SHAKEN and voice firewalls that use artificial intelligence, machine learning and crowdsourcing from consumers to drive multi-factor interventions strategies.
This allows the Unit to assess what state of the art voice interventions could be implemented in Ireland in the long term, to assess the proportionality of mandating their introduction by operators and to oversee their implementation and ongoing effective operation.

THE TECHNICAL ADVISOR - VOICE MISUSE WILL BE RESPONSIBLE FOR THE FOLLOWING AREAS AND TASKS:

Long-term voice interventions strategy, with the focus on AI-based firewalls.
Assess operators’ capabilities to implement interventions. Ensure 100% coverage.
Work with numbering policy team on revised conditions of use for numbers/CLI.
Contribute to Global and European policy development.
Monitor the ongoing vendor and NRA development of technical interventions.
Develop proposals for public consultation.
Drive specification and implementation by operators through forums and bilaterals.
Oversee the sharing of voice scam data/incidents between operators.
Monitor vendor/NRA developments.
Coordinate with Numbering Team on Authentication framework, Database strategy, KYC controls, CLI conditions of use