Technical After Sales Representative – North Portugal

at  stow

stow is one of the leading suppliers of storage solutions. Our core activity is the development, manufacturing and installation of top-quality racking systems for the storage of palletized or small goods and longer items, as well as mezzanine structures.

JOB DESCRIPTION

As an After Sales Representative you will play a critical role in maintaining client satisfaction, acting as a technical partner to our valued clients, managing their inquiries, coordinating with internal Technical and Backoffice teams, and handling clients’ concerns, to ensure a long-term relationship.

QUALIFICATIONS

• Previous experience in an after sales, customer service, or technical support role
• AutoCAD 2D and technical knowledge related to racking industry, namely N15635, is a plus
• Excellent problem-solving skills with a customer-first attitude
• Strong communication skills, both verbal and written (English is a plus)

• Manage the order portfolio of the existing customers and look for new market opportunities, autonomously in own region
• Liaise with Technical team to prepare inspections, repairs and spare-parts quotes, and present them to clients
• Schedule inspections with clients, inspect the technical condition of their warehouse racks and draft the inspections reports
• Coordinate repairs with Backoffice team, to assure all issues are addressed swiftly
• Regularly follow-up with clients and assess sales opportunities
• Strive for developing a solid long-term relationship with clients, acting as technical partner for warehouse racks