Technical Analyst II

at  Alberta Motor Association

YOUR favourite PLACE TO BE IS ONE STEP ahead.
YOUR TECHNICAL COMPASS POINTS TOWARD innovation AND excellence.
Posted: 2024-08-16
Closing: Until Filled
Location: Edmonton Kingsway (Hybrid)
You’re one of those people who knows “good enough,” well… isn’t. We love that about you! You’ve got a knack for continually improving and innovating to deliver well-managed systems, and you enjoy bringing the best out in your teammates, so the team radiates service excellence! Most importantly, you know that no project is complete without the four “-ty’s”: stability, integrity, efficiency, and security.

WHAT YOU’LL DO

• Report to the Team Lead, Insurance IT Operations.
• Works in an open office environment. Normal work hours are from 9 – 5, however, considering the 24-7 nature of IT, the position requires participation in an on-call rotation to support incident management and system maintenance efforts.
• Actively participate in team standup meetings.
• Work within agreed timelines that have been established for tasks and deliverables.
• Demonstrate technical mastery and thought leadership within your domain.
• Champion change within the team to support our culture of continual improvement.
• Inspire proactive systems management and operational excellence throughout AMA’s technical stack.
• Oversee the installation, maintenance, and support of data center hardware and software.
• Monitor system performance, analyze system issues, and lead troubleshooting efforts to resolve problems.
• Support the documentation of your team’s environment considering all stages of operation, operating procedures, and disaster recovery.
• Design, build, test, and maintain enterprise technology automation and integration scripts that address complex process flows.
• Ensure that all system and application changes are developed, tested, and implemented in a well-controlled environment.
• Support the creation and maintenance of standards for design, technical architecture, capacity planning, and security processes.
• Actively participate in collaboration with other IT teams to understand and meet technical/functional system requirements.
• Evaluate, design, and implement new products, tools and technology that could address both known and unknown organizational need.

WHAT YOU’VE DONE

• Related post-secondary degree or diploma (Information Technology or Computer Science degree) is an asset or more than one year of Infrastructure experience.
• Minimum 3 years of Application Systems Analysis, Implementation, Support & Development experience.
• Minimum 3 years of Desktop computing experience.
• Amazon (Cloud Practitioner, Solutions Architect), Agile (lean, SCRUM, KANBAN) certification would be considered an asset.
• You have good communication and presentation skills.
• You are able to work in a team environment and collaborate to achieve success.
• You are self-motivated, organized, flexible and resourceful person.
• You have experience in completing tasks for workplace modernization, capitalizing on newer technological offerings.
• Helpdesk experience will be an asset.
• Knowledge any of object-oriented programming languages will be an asset.
• Experience with the following area of system specialties will be an asset:
• ServiceNow
• OpsGenie
• Guidewire