MSC Cruises, the world’s third-largest cruise line brand, is experiencing unprecedented growth in the U.S. market and embarking on an ambitious Digital Transformation program to enhance operations, elevate customer experiences, and drive innovation. As part of this transformation, the Sr. Technical Analyst & Project Lead will play a critical role in shaping the future of MSC Cruises’ digital channels by establishing, managing and supporting features and roadmaps that deliver measurable business value and align with the company’s strategic objectives.

In this role, the Technical Analyst & Project Lead will leverage a blend of business analysis and project management expertise to drive the successful execution of digital initiatives. This includes collaborating closely with IT, digital stakeholders, and cross-functional teams to ensure timely delivery, seamless integration, and optimal performance of new solutions. By delivering scalable and impactful digital capabilities, this role will directly contribute to MSC Cruises’ continued growth in the U.S. market.Bachelor’s degree in Computer Science, a related field, or equivalent experience.4+ years of developing and executing enterprise-wide initiatives in a large business functional and complex technology landscape, preferably in a global organization.Proficiency in SDLC and Agile methodologies, including writing clear user stories and test cases.Experience participating in or conducting requirement gathering sessions, such as workshops, interviews, and meetings.Proven ability to thrive in ambiguous and fast-paced environments, effectively navigating tasks with minimal documentation, managing competing priorities, and overcoming communication challenges to deliver solutions.Strong organizational, analytical, and communication skills with attention to detail.Good understanding of software application terminologies (e.g Event-driven architecture, Microservices, API, DevOps, CMS).Experience working with e-commerce tools like AEM, Adobe Target or similar.Agile and product-centric mindset to deliver incremental value with continuous innovation.Experience with monitoring, logging, and business intelligence tools (e.g., Splunk, JIRA, Dynatrace) or equivalent.Experience working in travel industry strongly preferred.Project DeliveryCapture, document, and analyze business requirements from stakeholders by facilitating workshops and conducting meetings to gather detailed functional and non-functional requirements.Develop and maintain documentation of best practices and operational processes.Collaborate with business and technical teams to ensure detailed, actionable requirements.Collect and analyze data from multiple sources to provide documentation for requirements and business decisions.Act as a key advisor to stakeholders, influencing decisions with data-driven insights and technical expertise.Partner with IT and Digital stakeholders to plan and execute roadmap aligned to business initiatives.Engage with vendors, third parties, and corporate teams in an agile environment to support product development and enhancements.Foster collaboration and alignment within a matrix organizational structure, supporting effective teamwork and decision-making across diverse teams.Support \/ TroubleshootingSupport the digital transformation program, as well as ongoing complex IT projects.Support, test and respond to support tickets, track and document production defects, and maintain detailed resolution histories.Identify risks in digital operations and implement proactive measures to minimize potential disruptions.Identify and support system improvements as well as respond to and troubleshoot system issues promptly, coordinating with cross-functional teams to implement enhancements and fixes.Collaborate with cross-functional teams on setup, integration, testing, and operational updates.VISA REQUIREMENTS (if any)

• Must be US citizen or legally authorized to work in the US
• MSC Cruises USA is an E-Verify employer

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

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LI-HybridPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises’ fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet’s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises’ fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas “7 Golden Pearls” for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide

• Must be US citizen or legally authorized to work in the US
• MSC Cruises USA is an E-Verify employe