Technical and Voice Support Analyst NOC Technician, Plainview, NY

at  AV Staffing Solutions

Plainview, NY 11803, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate22 Nov, 2024USD 25 Hourly29 Aug, 202418 year(s) or aboveInformation Systems,Technology,Telecommunications,Customer ServiceNoNo
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Description:

JOB SUMMARY:

An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.

EDUCATION:

  • Bachelor’s degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.

How To Apply:

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Responsibilities:

  • Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
  • Manage and resolve tickets in a NOC environment, escalating issues as needed.
  • Troubleshoot hardware, software, and voice issues; maintain system compatibility.
  • Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
  • Contribute to Knowledgebase and conduct training sessions.

REQUIREMENT SUMMARY

Min:18.0Max:23.0 year(s)

Information Technology/IT

IT - Hardware / Telecom / Technical Staff / Support

Technician

Graduate

Technology telecommunications management information systems or related field or equivalent experience

Proficient

1

Plainview, NY 11803, USA