Technical and Voice Support (NOC ) Analyst
at AV Staffing Solutions
Plainview, NY 11803, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Jan, 2025 | USD 25 Hourly | 23 Oct, 2024 | 18 year(s) or above | Telecommunications,Information Systems,Customer Service,Technology,Voice Technology | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB SUMMARY:
An IT Implementation company is seeking a Technical and Voice Support (NOC) Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.
REQUIRED SKILLS/ABILITIES:
- Experience in telecom installations, NOC support, and using a ticketing system.
- Strong customer service, communication, and problem-solving skills.
- Proficiency in Windows/Linux environments and voice technology.
- Ability to work efficiently in a fast-paced environment with rotating shifts.
EDUCATION:
- Bachelor’s degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.
How To Apply:
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Responsibilities:
- Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
- Manage and resolve tickets in a NOC environment, escalating issues as needed.
- Troubleshoot hardware, software, and voice issues; maintain system compatibility.
- Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
- Contribute to Knowledgebase and conduct training sessions.
REQUIREMENT SUMMARY
Min:18.0Max:23.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Technology telecommunications management information systems or related field or equivalent experience
Proficient
1
Plainview, NY 11803, USA
