Technical Application Scientist, Protein Expression

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of our team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

MINIMUM QUALIFICATIONS:

Proven technical writing capabilities and interpersonal skills.

• Accepts candidates with a B.S., B.A., M.S., or equivalent experience in molecular biology or a related field.
• 3+ years of laboratory experience in molecular biology techniques required, with experience in cloning, nucleic acid applications, and end-point PCR being most applicable.
• Proven track record to quickly learn large amounts of new, complex technical information
• Proven ability to effectively communicate, both orally and in writing, to customers and colleagues
• Ability to effectively manage multiple priorities, in a fast-paced environment
• Problem-solving ability
• Digital literacy, including spreadsheet, database, word processing and Internet applications

PREFERRED QUALIFICATIONS:

• A Ph.D. or equivalent experience, including post-doctoral experience.
• Prior experience in customer service.
• Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc)

RESPONSIBILITIES:

• Provide technical support for molecular biology product lines and services by answering customer technical inquiries. Inquiries may be received via telephone or email.
• Provide customer support on technical issues by applying all available resources, and advance issues or problems when warranted.
• Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
• Present technical updates to colleagues and contribute to department meetings.
• Participate in additional special team or individual projects.
• May perform other job-related duties as opportunities arise.