Technical Application Specialist

at  Epicor

GENERAL INFORMATION

Office (s)
Monterrey, MEX
Date Published
Monday, July 8, 2024
Country
Mexico
Job ID
24380
Function
Global Support
Recruiter
Ibarra Bustillos, Jose A.

QUALIFICATIONS:

• 3+ years applicable experience and demonstrated success/knowledge.
• Industry knowledge/experience
• Knowledge of Microsoft SQL, ERP applications or analytical tools.
• Knowledge of financial, manufacturing, retail or distribution business processes
• Database administration, installation and configuration experience

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer

• Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
• Follows procedures to troubleshoot client-server software application issues that may involve SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
• Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
• Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
• Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
• Addresses concerns brought up by other departments such as customer experience or sales.
• Assists in mentoring other team members.
• Contributes and uses department’s knowledge base articles and FAQ’s