Technical Application Specialist | LumberTrack

at  Epicor

As a Technical Application Specialist - LumberTrack, you will diagnose, troubleshoot, and debug technical and application-related software issues received by the support team, primarily for our LumberTrack ERP software, Android mobile apps, and Data Cubes. You have prior business application experience and have worked for a few years with SQL scripting, data fixes, and stored procedures.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.

• Monitor the support queue.
• Investigate support cases, fully document and understand the issues, and gather necessary information to resolve or escalate.
• Manage and follow up on assigned support cases.
• Clearly and professionally communicate case updates to customers by phone and email in a timely manner .
• Escalate P1 and urgent issues to the Support Manager.
• Provide functional application training to customers on Epicor products as required .
• Troubleshoot and recreate software issues reported by customers, and log tasks for software development to address.

What you will likely bring :

• 3+ years of applicable experience and demonstrated success/knowledge.
• Post-secondary education in a related discipline or industry knowledge/experience.
• Experience with software business processes (inventory management, production processing, purchasing management).
• Strong analytical, troubleshooting, and presentation skills.
• Excellent communication skills (English verbal and written) and customer service skills.
• Proficiency with MS Office, Remote Desktop Connections, VPNs, and SQL (scripting, data fixing, stored procedures).
• Ability to multi-task, manage time effectively, and work well under pressure, both independently and in a team setting.