Technical Business Analyst

at  AGL Energy

Join the change. Together, we’ll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia’s best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role
An exciting opportunity has become available in the Payments and Collections Management team as a Technical Business Analyst.
As a core member of the Credit & Collections Platform squad you will be working closely with the Product Owner, Functional Architect’s and delivery partners to bridge the gap between business and technical requirements with the goal of deploying & embedding a modern SaaS decisioning platform into the AGL Customer Markets architecture.
You will be responsible for the end-to-end elicitation, management & deployment of the business & technical requirements within the workstream. Throughout the program you will be responsible (in collaboration with the Product Owner) for backlog management, grooming and prioritisation as well as work across the program to identify, document and prioritise dependencies for quarterly release planning.
This role will be working closely with delivery partners to ensure cohesion across systems dependencies including the documentation of requirements, technical configurations and overseeing test cases to ensure minimal defects throughout the development lifecycle

What you’ll be doing:

• You’ll be facilitating collaboration with stakeholders to drive the definition of objectives & requirements, influencing where appropriate to ensure best practice
• Decomposing features into epics and stories (utilising I.N.V.E.S.T. best practices)
• Documenting detailed requirements with supporting acceptance and testing criteria scenarios
• Facilitating agile estimation, prioritisation, and planning workshops, identifying and managing inter-team, inter-train, and other external dependencies
• Maintaining functional documentation as a suite for all platform functionality

What you’ll bring:

• Multiple instances of proficiently delivering complex, large initiatives end-to-end in an agile environment
• Strong understanding of enterprise decisioning engines, logic & processing
• Ability to balance multiple competing priorities and effectively manage expectations
• Strong analytical and conceptual skills with focus on detail & quality documentation
• Exceptional stakeholder management skills, including:
• An advanced ability to collaborate with, influence, and align individual stakeholders (including strong-willed) and teams (including large / distributed)
• An advanced conflict resolution skillset – independent, proactive & professional defusal of friction involving self or others

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Benefits may change over time and vary based on role type and location

Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Location:
Docklands VIC 3008
Job Family Group:
Business and Organization Analysis Managemen

• You’ll be facilitating collaboration with stakeholders to drive the definition of objectives & requirements, influencing where appropriate to ensure best practice
• Decomposing features into epics and stories (utilising I.N.V.E.S.T. best practices)
• Documenting detailed requirements with supporting acceptance and testing criteria scenarios
• Facilitating agile estimation, prioritisation, and planning workshops, identifying and managing inter-team, inter-train, and other external dependencies
• Maintaining functional documentation as a suite for all platform functionalit