Technical Claims Handler

at  The Granite Group

As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi track) claims. This will also include litigated claims, within the Haven Delegated Authority Agreement, referral process and reinsurance treaty requirements.
You will also provide technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point.
Role: Technical Claims Handler
Location: Liverpool or Sevenoaks with hybrid working
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: £32,000- £38,000 DOE plus £2500 annual bonus potential achieved quarterly

WHAT YOU WILL BE DOING:

• A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPIs and SLAs.
• Handle claims within a defined handling authority.
• Proactive review of claims ensuring they are reserved in line with best practice and the earliest opportunity and referring those highlighted as exceeding authority.
• Mitigate claims leakage and spend through proactive claims management.
• Drive and negotiate claims settlement at the earliest available opportunity.
• Understand importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to deliver superior business results.
• An understanding of technical issues in the insurance industry and how they could impact our claims function.
• An understanding on when to utilise external providers, including barristers, panel solicitors, medical experts, adjusters, investigators and rehabilitation providers.
• Participate in training of less experienced claims handlers, and support with auditing.
• Assist with ad hoc tasks as business needs dictate.
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Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform “Your tomorrow”
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events
• On selected site