Technical Claims Specialist

at  Gallagher

Introduction:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:

• Individual development planning multitude of learning pathways and opportunities
• Organisation which celebrates collaboration and innovation

ABOUT THE ROLE

As a Technical Manager, you will provide specialist technical oversight and knowledge to your claims team. As the primary specialist for technical knowledge, you will use your unique skillset to provide coaching and mentoring to claims staff with relation to technical claims matters.
You will also use your knowledge of worker’s compensation legislation to review and endorse sustainable claims decisions, liaise with legal parties relating to claims disputes, and provide technical reviews to complex claims management strategies.
How you’ll make an impact:

YOUR RESPONSIBILITIES WILL INCLUDE:

• Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
• Guiding, advising and assisting employer clients who require specialist technical assistance
• Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
• Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
• Undertaking adverse decision quality revisions and endorsements
• Completing case conferencing with Case Managers and attending claims review meetings when required
• Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
• Mentoring and coaching other members of your team
  About you: