Technical Communications Consultant

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is seeking a Technical Communications Consultant with strong analysis experience and technical acumen experience to contribute toward the success of our technology initiatives. Provides technical communication guidance, services, and support to information delivery solutions, knowledge management systems, and communication strategies. Provides complex communication services; writing, editing, analysis, and planning. Reviews, analyzes, edits, and enhances existing business and technical documentation (i.e., statistical model development documents, monitoring reports and plans, etc.), and other communications for effectiveness, clarity, and accuracy. Offers expert analysis and communication services to process improvement and change initiatives. Knowledgeable of regulatory standards, industry best practices and standards, and helps to ensure high quality in deliverables. Provides analysis to requirements gathering and project planning. Provides leadership and project management to complex technical communications and other projects. Possesses and applies a basic understanding of clients’ business(es). With minimal supervision, interfaces with all levels of personnel, including senior stakeholders, business line leaders, and technical subject-matter experts. Mentors less experienced communicators. Provides design consultation, implementation support, and content management services to documentation repositories and knowledge management systems. Consults on and participates in conversion of existing documentation to alternative delivery media. Designs and implements communication solutions to meet/exceed clients’ information delivery needs, including website design and development.
Successful applicants will exemplify US Bank’s ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• At least 5 years experience with technical communication guidance, services, and support to information delivery solutions, knowledge management systems, and communication strategies.

PREFERRED SKILLS/EXPERIENCE

• Working experience in: IT standards, procedures, policy, IT environment, business assessment, repository tools content management
• Extensive experience in: requirements analysis, technical writing/documentation, document management, MS Excel, Word and Adobe Acrobat.

Tag: INDMO

• This role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la