Technical Consultant – Junior/Associate Level

at  Thinkproject Holding GmbH

• Berlin (DE)
• Dresden (DE)
• Munich (DE)
• Wuppertal (DE)
• Wurzburg (DE)
• Consulting
• Customer service, hotline
• Fulltime
• Published: 2024-11-07
  Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you’re looking for.

WHAT YOU NEED TO FULFILL THE ROLE

• Fluent German and English Language skills are mandatory
• Previous experience in a solution specialist role in construction industry is a plus
• Strong understanding of web-based technologies
• Excellent communication skills, with the ability to convey technical information to non-technical users effectively.
• Customer-focused mindset with a dedication to providing exceptional service.
• Ability to work independently and collaborative
• In depth programming skills

This role is an excellent opportunity to become an integral part of a major migration project with a leading software company. As you contribute to customer success and project excellence, you will have the potential to grow into more senior roles within the Professional Services department.

• Client Ownership & Satisfaction: Manage a defined customer base, handling technical inquiries, troubleshooting issues, and ensuring overall customer satisfaction.
• Customer Engagement: Conduct national and international meetings, clearly communicating technical concepts and solutions.
• Project Development & Support: Collaborate with customers to define platform requirements and provide technical consulting to resolve complex problems.
• Solution Configuration & Delivery: Work with Solution Specialists to configure software solutions, estimate project efforts, and ensure high-quality service delivery.
• Long-term Relationship Building: Develop and maintain strong, trust-based customer relationships to support ongoing business growth.
• Project Management: Lead and manage customer projects using project management best practices, driving successful outcomes