DESCRIPTION

Wanstor is a multi SDI award winning, future proofed IT service provider. Join our dynamic team as a 2nd Line Support Technician providing a blend of onsite and remote support to a variety of our customers.
In this role, you’ll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.

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• Hands-On and remote troubleshooting: Utilize technical expertise to diagnose and resolve complex IT issues escalated from 1st line support

• Client Interaction: Engage directly with clients to understand their technical concerns, providing clear and friendly communication throughout the support process to build strong client relationships.
• Team Collaboration: Collaborate with senior technicians and engineers to escalate and resolve challenging technical issues, while also actively contributing insights and ideas to improve support processes and efficiency.
• Continuous Learning: Stay updated on the latest technologies and industry trends through training and self-study, continuously expanding technical knowledge and skills to enhance support capabilities and career growth.