Technical Consultant Registered Optician

at  ZEISS Group

Supports customers on technical inquiries related to complex Rx orders and product needs.

Primary Duties and Responsibilities:

• Answers calls related to technical inquiries
• Explores the needs & priorities of customers by asking open-ended questions.
• Is attentive to details and asks follow-up questions for clarity.
• Shows urgency in providing service to customers & satisfying their needs.
• Acts as a leader in optical acumen that provides a voice for associates.
• Provides excellent technical consultation and helps to retain our customer base.
• Assists the team with difficult or complex areas of product needs & orders
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensure customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management, as necessary.
• Commits to delivery date & time, seeks feedback.
• Takes and records measurements, adjusts or fits eyewear correctly, is thorough and exact in detail and ensures finished eyewear meets standards and employee requirements.
• Additional duties may be assigned as needed, such as being in the queue to answer general customer calls and perform final inspections.
• Experience and Education Requirements:•Registered Optician with a minimum of five years of dispensing experience
• Required to maintain the Optician license. Extensive product knowledge
• Strong interpersonal, communication, organizational and problem-solving skills are essential.
• High degree of customer orientation and customer service attitude.
• Excellent service skills such as politeness, confidence, tact, patience, and diplomacy
• Good communication (verbal and written), presentation and motivational skills
• Demonstrate proficiency in the use and administration of order entry and phone systems
• Ability to work in a fast-paced, multi-task production environment.
• Possesses the ability to multi-task, prioritize & manage time with competing priorities.
• Possesses a “can do” spirit & strong drive for results, self-motivated with a desire for continual learning & improvement.
• Professional demeanor•Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume.
• Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses
• Working Conditions and Special Demands
• You should be able to work a flexible shift from 9.30 am to 7 pm. Accountable for providing solutions for our customers on complex orders and product needs.

Your ZEISS Recruiting Team:
Jo Anne Mittelman
COVID-19 Considerations
At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.
Accommodation
ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs

• Answers calls related to technical inquiries
• Explores the needs & priorities of customers by asking open-ended questions.
• Is attentive to details and asks follow-up questions for clarity.
• Shows urgency in providing service to customers & satisfying their needs.
• Acts as a leader in optical acumen that provides a voice for associates.
• Provides excellent technical consultation and helps to retain our customer base.
• Assists the team with difficult or complex areas of product needs & orders
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensure customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management, as necessary.
• Commits to delivery date & time, seeks feedback.
• Takes and records measurements, adjusts or fits eyewear correctly, is thorough and exact in detail and ensures finished eyewear meets standards and employee requirements.
• Additional duties may be assigned as needed, such as being in the queue to answer general customer calls and perform final inspections.
• Experience and Education Requirements:•Registered Optician with a minimum of five years of dispensing experience
• Required to maintain the Optician license. Extensive product knowledge
• Strong interpersonal, communication, organizational and problem-solving skills are essential.
• High degree of customer orientation and customer service attitude.
• Excellent service skills such as politeness, confidence, tact, patience, and diplomacy
• Good communication (verbal and written), presentation and motivational skills
• Demonstrate proficiency in the use and administration of order entry and phone systems
• Ability to work in a fast-paced, multi-task production environment.
• Possesses the ability to multi-task, prioritize & manage time with competing priorities.
• Possesses a “can do” spirit & strong drive for results, self-motivated with a desire for continual learning & improvement.
• Professional demeanor•Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume.
• Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses
• Working Conditions and Special Demands
• You should be able to work a flexible shift from 9.30 am to 7 pm. Accountable for providing solutions for our customers on complex orders and product needs