Technical Consultant ServiceNow (d/f/m)

at  Cognizant

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.
Cognizant’s delivery model infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results. Be one of our change-makers and join the success story: we are looking for a
Technical Consultant – (d/f/m)
Location: Berlin
The Opportunity
Technical Consultant focuses on the technical and logistical deployment of cloud-based solutions that meet client’s business needs, primarily developing ServiceNow modules and/or Web Services to exchange data between ServiceNow and other technology systems using programming best practices. The Technical Consultant will receive directions from the Manager, Delivery Services or a Senior Technical Consultant, and will also be responsible for requirement scoping, tool configuration, solution development and achieving technical milestones throughout the lifecycle.
Technical Consultant can identify risks and reports them in a timely manner, has good communication with the project team, and hasthe ability to work without constant direction or supervision.

Your Key Result Areas

• Design, develop and Implement Service Catalog workflows, ITIL processes, ITAM modules within ServiceNow
• platform and integrations with external systems.
• Implement technology specific best practices and standards.
• Design and develop extensions to ServiceNow data model in support of requirements towards AMDB and
• CMDB, SACM and other modules.
• Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure
• applications quality and works with users to review test results to ensure they meet expected results.
• Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging and
• testing using a mix of JavaScript and server-side Java.
• Produces and maintains detailed system documentation, including design specs, solution proposed, unit
• testing, tech notes, etc.
• Instructs, assigns, reviews the work of other team members, including the review of high-level designs, detail designs,
• code, and test plans and results.
• Following-up on outstanding client needs and provide timely status reports to their lead.
• Assists in the scoping of new opportunities and design tools and techniques to deliver efficiently.
• Ensures each artifact produced, each configured technical component, and all personal interactions are
• of the highest quality.

• Communicates technical problems and solutions to both technical and non-technical audiences

Your Qualification

• Graduated software engineer, electronic engineer, technician, technologist or related
• education certificate.
• ServiceNow Certified System Administrator required.
• Proven experience in one additional product lines outside Sys Admin Foundations v3 preferred
• +1 year of experience in General Consulting, Service Management, Software Development
• +2 years of platform configuration experience with a demonstrable portfolio of multiple platform successes
• Web dev. background: JavaScript, html, CSS and JavaScript frameworks
• Experience in Agile development environment
• Software development life cycle management
• English Written and Verbal Communication
• Analytical Thinking / Problem-Solving
• Identify Areas of Improvement
• Learning Agility & Willingness to Learn New Technologies

At Cognizant, taking care of employees is a priority:
You can pursue innovative career tracks and opportunities here
You can enhance your professional development through education and dedicated training
We’ll give you the skills you need to keep pace with the changing workplace while our compensation, health insurance benefit and gym membership discount to help you stay healthy and plan for the future

Please refer the Job description for details