Technical Coordinator, Accessibility Certification

at  Rick Hansen Foundation

Business Unit: Rick Hansen Foundation Accessibility Certification (RHFAC)
Reports to: Technical Director, Accessibility Certification (AC)
Status: Full-time, Ongoing
Start Date: September 2024
Salary Range: $45,400.00 to $62,400.00 per year
Location: RHF Offices (Richmond, BC or Toronto, ON), Hybrid or Remote
Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces and inspiring an inclusive society.
RHF values diversity in the community and the workplace. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, disability, age, and religion and anyone living at the intersection of these identities.
RHF is a dynamic and rewarding place to work. Our success begins with our people. If you’re interested in being a part of our innovative team, we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of lived and professional experience, we encourage you to apply.

JOB SUMMARY

The Technical Coordinator, AC is responsible for gathering input from diverse stakeholders to update the RHFAC Rating Survey and accompanying Professional Handbook; providing clarity and continuing education to RHFAC Professionals and instructors to support the consistent application of RHFAC; staying abreast of developments to national and international standards/codes, technology and research with respect to accessibility in the built environment, and identifying implications to RHFAC; and organizing webinars, conferences and committee meetings.
Please note that there may be travel, as needed. This may include local travel to events and Accessibility Professional Network (APN) conference.

ALL STAFF: KEY ACCOUNTABILITIES

As an integral member of the RHF team and as expected of all staff, this position actively participates with:

• Strategy
• Culture
• Contributes in regular sessions, develops goals, supports and implements action plans.
• Inclusion, Diversity, Equity and Accessibility
• Values
• We Collaborate Respectfully
• We Engage Authentically
• We Keep Our Promises

KEY ACCOUNTABILITIES

• RHFAC Technical Materials: Coordinates the update of the RHFAC rating survey and accompanying RHFAC Professional Handbook, ensuring they align with the latest accessibility standards, recognize the latest innovations, and are written in plain language with clear explanations on areas of change. Works with Marketing & Communication team to ensure materials are published in English and French, and accessible.
• Stakeholder Engagement: Collaborates with a diverse range of stakeholders, including industry experts, design professionals, disability advocacy groups, government bodies, standards and regulatory bodies, to gather input for RHFAC technical materials. Supports the organization of accessible RHFAC Technical Subcommittee and taskforce meetings.
• Research and Analysis: Conducts research and reports on developing standards and regulations, emerging technologies, and best practices, including analysis and reports/presentations recommending how it applies to RHFAC.
• RHFAC Professional Support: Provides continuing education content and support to RHFAC Professionals, including instructors and RHFAC Professional Training learners, to ensure the consistent application of the RHFAC rating survey. This includes responding to technical enquiries, identifying frequently asked questions, creating technical bulletins/memorandums and other resources, managing the APN discussion forum, and developing mandatory training.
• APN Webinars & Conference: Organizes APN monthly webinars and supports the program development of the APN annual conference, including securing identified speakers, briefing speakers, providing onsite support, and providing the Marketing & Communications Team with content for promotions.
• Adjudication: Supports adjudication by ensuring consistent RHFAC ratings and responding to appeals. Serves as a backup adjudicator and supports training of new adjudicators.
• Training Courses: Manages review and updates to RHFAC Training courses and all relevant materials (e.g., exams, resources) and upskilling of RHFAC Professional Training instructors, to ensure content is up-to-date and alignment to any RHFAC technical updates.
• Operations: Contributes to operationalizing the annual operations plan, updating the department workplans and setting goals. Contributes to identifying efficiencies to maximize workflows and developing/updating standard operating procedures.
• Continuous Improvement: Contributes to the evaluation processes to identify areas of improvement / enhancement based on input and feedback from internal and external stakeholders.
• Administration: Maintains RHFAC technical team’s meeting minutes and data in SalesForce.
• Other: Performs other related duties in keeping with the purpose and accountabilities of the job. Supports RHFAC Technical Director and RHFAC team as required.

AN EQUIVALENT COMBINATION OF EDUCATION, EXPERIENCE AND SKILLS/BEHAVIOURS WILL BE CONSIDERED.

Education: University degree from a recognized post-secondary institution or appropriate combination of education and experience.
Certification/Designations: RHFAC Professional Designation

EXPERIENCE/KNOWLEDGE

• Minimum 3 years in a related field (e.g., standards development, research, committee management, continuing education or consulting) preferably on the topic of accessibility in the built environment;
• Experience in gathering input from diverse stakeholders, identifying areas of change, and developing technical materials in plain language;
• Technical knowledge and expertise related to accessibility in the built environment, with strong understanding of the planning, design and construction phases of projects;
• Strong experience with providing timely and quality internal and external customer service;
• Experience in organizing continuing education, including webinars and conferences;
• Experience in developing or researching standards and codes, mapping changes between standard versions, and identifying application to real-word cases;
• Experience and knowledge of national and international accessibility legislation and standards;
• Computer experience required, including high proficiency using Microsoft 365 (MS Word, Excel, PowerPoint, Outlook and Teams) and experience with Salesforce; and
• Knowledge or experience working with individuals with disabilities.

SKILLS/BEHAVIOURS

• Exceptional project management and organizational skills, with the ability to deal with multiple priorities in a fast-paced and changing environment;
• Ability to analyze challenges, identify opportunities, and recommend effective solutions to achieve goals;
• High degree of professionalism, flexibility and adaptability;
• Strong attention to detail and analytical mindset;
• Ability to grasp complex concepts and distil to easy-to-understand format for others;
• Effective oral communication with ability to communicate clearly and confidently with others;
• Effective written communication, including proficiency with grammar, spelling and punctuation, and the ability to compose clear, concise documentation;
• Strong spatial aptitude, with ability to visualize spaces from photos and descriptions; and
• Ability to work both independently and as a team player.

Please refer the Job description for details