Technical Costumer Service Manager

at  NexGen AS

JOB DESCRIPTION

Nexgen A/S provides Fiber Optical products for Telecom-, Datacom- and Mobile networks specializing in Transceivers, WDMs and Cable products. We do in-house design and cooperate with the world’s strongest assembly lines and are selling our products all over Europe and Americas,
Nexgen is a dynamic and fast-growing company, and we are now expanding our technical inside sales / customer service team on our site in Allerød, Denmark.

Your tasks will include:

• Technical pre-sales, answering customer queries and supporting them on choice of solutions
• Processing customer orders and transactions
• After-sales services, including goods change requests
• Technical support work surrounding troubleshooting, testing and evaluating technologies
• Hoc support tasks for various internal departments

Desired profile (knowledge, skills, experience)

• Bachelor’s degree or similar
• Hands on / technical knowledge of fiber optical products / networks
• English language, spoken and written; Other languages will be considered as an advantage
• You are an experienced user of Microsoft Office 365 (especially Excel)
• You are used to work with deadlines, and you have a positive attitude – also during busy periods
• You have a structured and service minded approach in your work and have high skills in cooperation with colleagues and stakeholders, also internationally
• You are creative, flexible, and autonomous.

We Offer

• Being part of small strong team in a local company within an international group of companies (Nexgen is part of Netceed).
• A stimulating environment in a dynamic organization with interesting development opportunities and a chance to set your mark on the company
• Attractive salary package with a comprehensive pension plan and health insurance
• And much more…

If this resonates with you, hurry up and apply – we can’t wait to hear from you
We want to hire as soon as possible and do interviews on the fly.
If you have any questions, feel free to call Jesper Glar Nielsen on 53624578. If you can see yourself with us, send an application and CV (preferably with photo) to HR@nexgen.e

• Technical pre-sales, answering customer queries and supporting them on choice of solutions
• Processing customer orders and transactions
• After-sales services, including goods change requests
• Technical support work surrounding troubleshooting, testing and evaluating technologies
• Hoc support tasks for various internal department