Technical Customer Experience Specialist

at  STAMPEDE

OMPANY DESCRIPTION

• itle: Techncal Custoe Experience Specialist (L2)Locatio
• dinburgh (ffice Base)Job Type: Fu
• me, PermanntBase Salary: £26
• 0k per/annumverage Commission: £
• 0 per annum (uncappe)Who We AreWe’re Stampe

AN EDINBU

h-based software company that is truly bringing the future of technology to the hospitality sector with our one-of-a-kind guest experience & engagement platform. Stampede enables hospitality venues to streamline their customer journey, marketing efforts and operations under one unified system.Stampede is on a mission
o reshape and redefine how hospitality venues interact with their guests digitally; Before, During and After a visit.Job DescriptionImpor
a
t - Please Read
You must include a cover letter with your application demonstrating the research you have done on Stampede, and if you are changing sectors please highlight what skills and experience are relevant to our job specification.As the Customer Experience Spec
alist at Stampede, you will play a critical role in providing exceptional customer support and experience, driving process improvements, and ensuring effective communication and collaboration between internal departments, third-party IT companies and partners. Your expertise will be instrumental in ensuring the smooth onboarding of new customers, resolving technical issues promptly, and optimising the overall customer experience within the Hospitality SaaS domain.Key Responsibilities:1. Cust

Please refer the Job description for details