Technical Customer Service Representative

at  Viking EMEA

Due to continued growth and market development, we are searching for an experienced Technical Customer Service Representative to become an active team member supporting the Hungarian & Eastern European customer area.
In this varied and interesting role, you will be responsible for the first customer contacts, so you have a passion for delivering exceptional customer service as a tool to sustain our growth. You provide our clients with excellent support and full solution. Thanks to your commercial attitude and technical knowledge, you will enhance sales over the phone. You manage and follow up the end-to-end process, from product selection, quoting, sales order entry up to the delivery of materials.
Your commercial skills and proven records of accomplishment as customer service are keys to make you becoming the first Viking point of contact with our customers, while building the day-to-day relationship with them. The role could develop further into customer management of a selected portfolio. Even if this role remains office based, it may involve occasional customer visits.
Tasks

QUALIFICATIONS AND EXPERIENCE:

• This position requires experience 5+ years in a commercial or customer service environment (ideally B-to-B);
• You have a technical background or experience;
• You have excellent administrative skills and some technical knowledge (construction or plumbing industry experience is an advantage); some knowledge about international trade (import/export) would be an advantage;
• Ease with phone communication (quote follow up, direct approach with prospects);
• You have an excellent command of Polish, English, and Hungarian;
• You have a good knowledge and experience with IT tools (Office suite and modern ERP’s); SAP experience is an advantage;
• You have strong verbal and written communication skills and you are a good team player;
• You are an easy learner, a dynamic and agile multi-tasker and enjoy the challenges of a busy office environment.
  Benefits

• Understand and convert customer requirement into product code (product understanding is required for this activity);
• Prepare and follow up quotes based on pricing guidelines from the commercial team, with the authority to close sales and maximize quote conversion;
• Cooperate closely with the credit department, to ensure a reliable order fulfilment;
• Process and follow up incoming orders;
• Maximize sales by proactively provide customers with product and service information to influence decision making;
• Provide customers with price, lead time, product information, technical documents etc.;
• Liaise with replenishment team and occasionally with suppliers in case of drop shipments;
• Coordinate shipment to customers – Liaise with the warehouse/ carrier if necessary;
• Check daily reports and act accordingly.
  You are based in Warsaw and report to the Local Customer Service Team Leader, also based in Warsaw. This is an office-based role with some possibility for occasional home-office.
  Requirements