Technical Customer Services specialist - Server Products

at  IONOS

TECHNICAL CUSTOMER SERVICES SPECIALIST - SERVER PRODUCTS

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
Come join our awesome team in a fun, fast-paced office! At IONOS, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service.
Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.
This is the perfect opportunity if you’re a recent graduate, looking for a career change, or want to gain more experience in a tech company! We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we’d love to see your application.
Please note:The internet doesn’t sleep, and sometimes our customers don’t either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends.

SO WHAT’S THE JOB?

As a Customer/Technical Support Specialist, you’ll help our customers with any account or technical issues they might have with our Server products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you’ll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you’ll earn some commission too!
Never done this job before?
We’re big fans of learning and growing, so we’ll provide plenty of training for our new team members. You’ll kick things off with a three-month development program, and we’ll keep supporting you as you grow your skills. If you’re excited to learn and want to sharpen your technical and customer service chops, we’d love to see your application!

Here’s what we’re looking for:

• Previous experience in a call centre, or customer service environment
• Excellent written and verbal communication skills
• Comfortable with upselling to help solve our customers needs
• Strong problem-solving and analytical skills
• Ability to learn under pressure in a fast-paced environment
• Self-motivated with the desire to succeed
• Experience and confidence in handling difficult customers is advantageous

Please refer the Job description for details