Technical/Customer Support Consultant– Measurement Applications (Hybrid Wor
at Quorum Software
Bogotá, Cundinamarca, Colombia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Jan, 2025 | Not Specified | 30 Oct, 2024 | 3 year(s) or above | Multi Cultural Environment,It Service Management,It,Writing,Salesforce,Software Development,Azure,Working Experience,Computer Science,Gas Industry,English,Interpersonal Skills,Information Technology,Infrastructure Services,Mathematics | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Requirements
- Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent
- Up to 3 year(s) of working experience in delivering solution support or solution implementation is required for this position
- Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications
- Basic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or Shell
- Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
- Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus
- Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements
- Proficient in Microsoft Office products
- Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply
- Strong proficiency in writing and verbal communication to stakeholders in English
- Strong interpersonal skills
- A sense of urgency about solving problems and attaining favorable results
- Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
- A team player and enjoy working in a multi-cultural environment
- Fluent in English, both written and verba
Responsibilities:
- Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations of software defects within SLA timelines
- Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents
- Participate in the configuration, enhancement, and testing phases associated with software changes
- Implement and support of master data management solutions
- Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
- Ensure proper documentation of assigned incidents, including internal and external communications
- Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve
- Respond to and resolve client incidents via Jira, Salesforce Service Cloud, email, telephone, WebEx, Microsoft Teams, with end-to-end responsibility
- Ability to work effectively with global cross-functional teams
- Responsible for periodic after hours on call support for critical issues
- Ensure successful completion of personal and team deliverables
- And other duties as assigned.
Requirements
- Candidate must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent
- Up to 3 year(s) of working experience in delivering solution support or solution implementation is required for this position
- Basic technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications
- Basic understanding of software development with good technical skills including knowledge in software technologies like .Net, Java, PL/SQL, Perl or Shell
- Basic understanding of Datacenter & Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
- Basic knowledge of ITIL Concepts within IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations is a plus
- Basic knowledge of IT Service Management Tools (Salesforce, ServiceNOW, JIRA, ADO, etc) to manage Customer Service Management engagements
- Proficient in Microsoft Office products
- Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply
- Strong proficiency in writing and verbal communication to stakeholders in English
- Strong interpersonal skills
- A sense of urgency about solving problems and attaining favorable results
- Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
- A team player and enjoy working in a multi-cultural environment
- Fluent in English, both written and verbal
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Application Programming / Maintenance
Other
Graduate
Information technology computer science mathematics or equivalent
Proficient
1
Bogotá, Cundinamarca, Colombia
