Technical Customer Support, II (C, or C++ or C#)

at  Zebra Technologies

MINIMUM QUALIFICATIONS:

• High School Diploma/Equivalent Vocational Qualification
• Minimum 1+ years’ of experience or equivalent combination of education and experience
• Requires some level of programming (i.e., C, C++, C#) experience

PREFERRED QUALIFICATIONS:

• Knowledge of SW languages such as C, C++, C# and VB in both Microsoft Visual Studio and .NET
• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
• Full knowledge of job related knowledge and procedures
  Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
  Zebra est un employeur qui souscrit aux principes d’équité en matière d’emploi et d’action positive et engagé à offrir un milieu de travail diversifié et inclusif. Tous les candidats qualifiés seront pris en considération pour un emploi sans considération de race, de couleur, de religion, de sexe, d’orientation sexuelle, d’identité de genre, de nationalité, de handicap, de statut de vétéran protégé ou tout autre statut protégé par la loi. Si vous êtes une personne en situation de handicap et avez besoin d’aide pour postuler à un poste, veuillez nous contacter au workplace.accommodations@zebra.com.
  Nous veillerons à ce que les personnes en situation de handicap bénéficient d’aménagements raisonnables pour participer au processus de candidature ou d’entretien, pour effectuer des fonctions cruciales reliées au poste et pour recevoir d’autres avantages et privilèges liés à l’emploi. Veuillez nous contacter pour demander un aménagement.
  To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
• Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
• Manages multiple tickets related a spectrum of technical problems.
• Collaborates with fellow technicians and supervisor to solve complex problems.
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates leadership qualities.
• Demonstrates strong customer service, communication and problem solving skills