Technical Customer Support, II

at  Zebra Technologies

QUALIFICATIONS:

• Bachelor’s degree required
• 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers
• Demonstrates leadership qualities
• Demonstrates strong customer service and communication skills
  To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
• Fully documents customer interactions in real-time; may author content for review
• Solves problems in a timely manner using full understanding of the product functions and features and customer environment
• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
• Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
• Manages multiple tickets related a spectrum of technical problems
• Collaborates with fellow technicians and supervisor to solve complex problem