Technical Customer Support Representative

at  ClearDent

ABOUT CLEARDENT

ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing excellent oral care. For over twenty years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we’re looking for flexible and creative talent to join our team and modernize dental offices across North America.

ABOUT THE ROLE

This is a full-time role based in British Columbia. The Technical Customer Support Representative (CSR1) is the first point of contact to resolve customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate.

RESPONSIBILITIES

• Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
• Act as the first point of contact for the customer
• Perform general troubleshooting to identify the root cause of issues and provide a resolution
• Escalate the case to the appropriate Customer Support members as necessary
• Document all actions taken in proper systems and with sufficient details
• Handle multiple customer service queues
• Continuously develop and improve knowledge of all ClearDent products
• Other duties and projects assigned by the Customer Support Lead